TRAVEL & HOSPITALITY
The ‘why’ behind every effortless journey.
Quantum Metric’s digital analytics platform delivers the quantified why behind booking drop-offs, mobile glitches, and broken self-service—so travel and hospitality brands can act fast, reduce friction, and grow loyalty.
Insights tailored for every industry.
Airlines
Streamline booking, check-in, and ancillary sales with real-time visibility into mobile and web behavior.
Hotels
Optimize booking, check-in, and guest services with real-time visibility into digital behavior.
Online Travel Agents
Maximize search-to-book conversions and optimize package experiences with insights into user behavior and drop-off points.
Restaurants
Uncover friction in mobile ordering, delivery, and dine-in flows to improve convenience and reduce abandoned orders.
Parks & Entertainment
Streamline ticketing, reservations, and in-park experiences with real-time insights into guest behavior.
Cruises
Elevate pre-boarding and onboard experiences by optimizing booking flows, mobile apps, and excursion engagement.
Car Rentals
Improve reservation, check-in, and vehicle return with real-time insight into digital interactions and service gaps.
Power smarter, faster digital decisions at every touchpoint.
Identify what matters most.
Uncover and prioritize high-impact opportunities using real-time data tied to revenue, engagement, and satisfaction.
Monitor and resolve in real time.
Proactively detect issues across web, mobile, and kiosks—and fix them before they affect your bottom line.
Boost self-service and reduce support volume.
Enhance mobile apps and digital flows with insights that lower call volumes and increase customer satisfaction.
Innovate with clarity.
Use AI-driven insights and quantification to test what works, scale what performs, and justify digital investments.
How United reduced call time by 3+ min with AI.
Hear from Rachel Walker, Managing Director of Service Transformation at United Airlines, about how they used Quantum Metric's Felix AI to reduce agent resolution by over three minutes.
Felix AI actually helps shorten [agent] conversations by over three minutes because the agents are starting several steps ahead versus waiting for the customer to have to describe it in their own words.
Rachel Walker,
Managing Director
Why Quantum Metric.
Deliver unmatched traveler experiences with speed, scale, and confidence.
Resources
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Mobile Benchmark: How mobile performance builds consumer confidence.
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5 untapped efficiency opportunities for the digital travel & hospitality journey.
customer story
Radisson Hotel Group
Radisson Hotel Group enhanced employee and guest experiences leading to an annualized increase in revenue.
customer story
Alaska Airlines
The airline partnered with Quantum Metric to reduce helpdesk and engineering troubleshooting while improving guest outcomes.